Frequently Asked Questions
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Frequently Asked Questions
Everything you need to know about ordering, discreet shipping, product safety, and our satisfaction guarantee.
1. Shipping & Discretion
How discreet is the packaging?
100% plain and unmarked. All items ship in plain brown cardboard boxes or neutral bubble mailers. The shipping label displays "SE Logistics" with neutral descriptions (e.g., "Silicone Accessories"). There is zero mention of Sexeeg or intimate products anywhere on the outside.
How long does delivery take?
Orders are dispatched within 1–2 business days. North America, the UK, Europe, and Australia typically take 6–12 business days. Tracking details are emailed immediately upon dispatch.
2. Product & Material Safety
Are Sexeeg devices body-safe?
Yes. Every piece is sculpted from body-safe, premium, hypoallergenic, non-porous liquid silicone and body-safe ABS. They are completely free of phthalates, latex, and BPA.
Are the devices waterproof?
The majority of our collection features an IPX7 waterproof rating, making them safe for submerged relaxation in the bath, shower, and effortless running water cleanup.
3. Billing & Confidentiality
What will show on my credit card / bank statement?
Your statement will reflect an encrypted, confidential merchant identifier such as "SP * SEXEEG" or "SE MERCHANDISE". Adult wording will never appear.
4. Returns & Defect Guarantee
What if my product arrives damaged or defective?
You are protected by our 100% Quality & Defect Guarantee. Defective or damaged items — including sale items — are eligible for an immediate free replacement or full refund upon submitting photo/video proof within 30 days.
Can I return an item if I change my mind?
For international health and hygiene standards, change-of-mind returns are accepted only for brand-new, unopened items with factory hygiene seals fully intact within 14 days.