Shipping Policy
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At Sexeeg, we are committed to delivering your intimate wellness essentials with the utmost privacy, speed, and discretion. All orders are fulfilled directly in strictly confidential packaging.
📦 100% Discreet Plain-Box Packaging
Your privacy is our highest priority. Every order is securely shipped in plain, unmarked, tamper-evident cardboard boxes or opaque mailers. There are no logos, no brand names, and no sensitive product descriptions visible anywhere on the exterior. The return label displays a discreet sender name.
1. Processing & Dispatch Timeline
All orders are processed and prepared for dispatch within 1 to 3 business days (excluding weekends and statutory holidays). Once dispatched, you will automatically receive an encrypted tracking email with a direct live tracking link.
2. Shipping Rates & Transit Times
- Free Worldwide Discreet Shipping: On all orders of $60.00 USD or more.
- Standard Tracked Shipping: A flat rate of $5.00 USD applies to orders under $60.00 USD.
- United States & Canada: 7 – 12 business days.
- United Kingdom & Europe: 7 – 14 business days.
- Australia & New Zealand: 8 – 14 business days.
- Rest of the World: 10 – 18 business days.
3. Discreet Banking & Billing Statement
Your personal bank or PayPal statement will display a neutral merchant descriptor: "S.E. Logistics". It will never mention adult novelties, personal massagers, or sensual toys.
4. Customs Declarations & Import Duties
International shipments strictly adhere to global cross-border postal regulations. Packages are declared under neutral classifications (such as "Silicone Accessories" or "Personal Electronic Massager") to ensure prompt, discreet customs processing. While the majority of parcels clear without inspection fees, any destination customs duties, local VAT, or clearance charges assessed by local border authorities are the responsibility of the recipient.
5. Client Care & Shipping Assistance
For real-time delivery status, tracking inquiries, or address corrections, reach out directly to our dedicated support desk at sexeegoffice@gmail.com.